How do I make a complaint?

If you, as a consumer, want to make a complaint about your purchase, you need to send a message to us via the contact form below.

If we are unable to find a solution, you can submit a complaint to Nævnenes Hus (The House of Boards), Toldboden 2, 8800 Viborg, through the Complaint Portal for Nævnenes Hus.

To be able to file a complaint, the product or service you are complaining about must have cost at least 1,110 DKK and no more than 100,000 DKK. However, for complaints about clothing and footwear, the price must have been at least 720 DKK. There is a fee for having the complaint processed.

When you shop at an e-marked online store, you can have your case processed for free, regardless of the amount. Read more here.

If you reside in another EU country than Denmark, you can file a complaint through the European Commission's complaint portal here.

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