My item is not functioning properly – what should I do?

We apologize for the inconvenience caused by your item not functioning as it should, and we would like to assist you further. As soon as you notice a defect or deficiency in your item, you can exercise your warranty rights. We recommend that you make a complaint as soon as possible, preferably within 2 months of discovering the issue.

Please send us a message and submit your complaint below. Depending on the specific situation, you will receive further instructions.


Note: The following requirements must be fulfilled before we can process your complaint:

  • Attach pictures of the defect.
  • Provide a detailed description of the issue.
  • Include your order number and item number
  • You need to notify us of the error within a reasonable time within your 2-year warranty period
  • The item must be handled correctly and responsibly
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