How do I cancel my order?

If you want to cancel your order, the process consist of three steps:

  1. Fill out our standard withdrawal form
  2. Send the package to our address
  3. We process your return

Read more about the return process below.


1. Fill out the standard withdrawal form

If you wish to use your right of withdrawal, you must fill out our standard withdrawal form and send it within 30 days afte receiving your order.


2. Send the package to our address

Send the package to our address:


Creativ Company (UK) Ltd
2 Pine Court 
Kembrey Park 
United Kingdom


Make sure to wrap the item(s) securely upon returning. You are responsible for the item(s) while they are in transit and until we receive them. Therefore, save your postal receipt and track-and-trace number. 

Attach a copy of the order confirmation – or other documentation for your purchase. If you attach the completed return form ass well, we can handle the return process more easily and efficiently.


3. We process your return

Once we receive your item, a refund is initiated and completed within 14 days. We will refund the purchase amount using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise.

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